Introducing Agent Copilot powered by Unified Profiles
For the first time, you can use real-time customer data and AI-driven automation in your contact center to reduce handle times and increase productivity while improving customer satisfaction.
For the first time, you can use real-time customer data and AI-driven automation in your contact center to reduce handle times and increase productivity while improving customer satisfaction.
Flex gives your customer-facing teams the context, data, and channel flexibility they need to turn ordinary conversations into opportunities to drive repeat sales.
Flex Demos
What the demos cover
An interactive tour of the agent experience
An interactive tour of the supervisor experience
How Flex allows agents to handle tasks across multiple channels from a single UI
A tour of the UI and Flex insights, which allows you to create custom reports
See how Twilio Flex works. Fill out the form to access free demos that preview the Flex user interface, workflows, customizability, and reporting.
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Contact center ROI
NPS score for Nubank
in after call work for Toyota Connected
handle times with SMS for Vacasa
in supported calls to the contact center for Electrolux
How Flex works
Flex works within your existing solution, so you can modernize without replacing your current system.
Flexible integration
No matter how you deploy Flex, it's customized to fit your business. You can add new features when you need them and iterate in days—not weeks or months.
Resources
See how Flex supports seamless personalized dialog across sales and customer service.
Read how Twilio customers are whipping up brand loyalty at scale with Flex (in English).
Learn how to collect data and create a personalized customer experience once third-party cookies expire (in English).
Learn how Flex can help retailers grow revenue and loyalty by delivering seamless experiences (in English).
Read the 4 keys to making personalized omnichannel experiences a reality (in English).
Twilio sales deployed a Flex contact center that revolutionized our inbound and outbound experiences (in English).
Empower your sales and service teams to deliver personalized, data-driven experiences across channels. Sign up for a free trial to start building a proof of concept or explore our flexible pricing models.