How to build automated appointment reminders
Integrate the channels your customers use with your existing tech stack.
Step 1
Integrate
Use Twilio’s developer-friendly platform and APIs to integrate with your appointment system database or customer relationship management system.
Step 2
Create workflows
Write code or use our low-code Studio editor to create workflows to send appointment reminder texts, emails, or phone calls.
Step 3
Schedule and send notifications
Schedule appointment reminders to go out at a set time—like one week, two days, or one hour before the appointment.
Step 4
Confirm, reschedule, or backfill
Collect responses by email, text, WhatsApp, or voice to confirm. Then reschedule or backfill any last-minute cancellations.
Step 5
Update system
Log confirmations or changes in the customer’s record and inform employees.
What you need to build multichannel appointment reminders with Twilio
Rely on the communications APIs trusted by 10+ million global developers.