Twilio's support for the WhatsApp Tech Provider Program is currently in a Private Beta.
Twilio, in partnership with Meta, has introduced the "Tech Provider Program" to simplify WhatsApp onboarding for Independent Software Vendors ("ISVs"). This program allows ISVs to:
If you are registering for WhatsApp on behalf of your customers, and/or if you plan to resell WhatsApp, then you are considered an Independent Software Vendor (ISV).
Meta requires all new ISVs to follow the Tech Provider Program.
If you are an existing ISV using WhatsApp with Twilio, Twilio is currently working with Meta on a process to transition your account to the WhatsApp Tech Provider Program. Twilio will email you with details on how to complete this transition in the coming months.
By completing the Tech Provider Program, your End Clients will onboard their business to WhatsApp using WhatsApp Embedded Signup. In fact, WhatsApp Embedded Signup is used within the Twilio Console to power WhatsApp Self Sign-up for Twilio customers onboarding their own brand.
Here's how the flow will work for ISV End Clients:
Please note that all existing Meta phone number limits apply.
To launch with the Tech Provider Program, there are 3 steps involved:
We estimate the time to complete the integration and launch is 3-8 weeks. Please plan accordingly.
We strongly recommend completing WhatsApp onboarding for your company using the Self-Signup process in your Twilio account before onboarding your customers to WhatsApp. This ensures you are familiar with the WhatsApp basics. This will also make sure that you have a Meta Business Account for your business, which is required for later steps.
Let the Twilio WhatsApp onboarding team know that your company is planning to participate in the Tech Provider Program by filling out the request access form.
After filling out the form, you do not need to wait before continuing to the next step.
Before a company can participate in the Tech Provider Program, Meta requires all businesses to be verified by successfully completing Business Verification.
Learn more and view Meta's documentation on Business Verification and accepted documents.
Meta's processing time for business verification varies per region and can take up to 2-4 weeks.
Twilio's WhatsApp onboarding team will be in contact with you once you submit the request access form. You will need to provide proof that you have completed Meta Business Verification.
Once you have been accepted into the Private Beta, Twilio's WhatsApp onboarding team will share additional documentation regarding how to complete the ISV Onboarding process in the Tech Provider program and begin registering your End Clients' phone numbers on WhatsApp using the Twilio Senders API.