What is Twilio Flex?
Twilio Flex is a digital engagement center for Sales and Service that provides a single user interface and native channels to manage personalized, omnichannel customer experiences. It enables you to deploy the exact customer experience your business needs by simplifying the orchestration of data, channels, and integrations in a single pane of glass. You can customize every layer of your deployment including the call flow, routing, queue assignment, pre-agent experience, agents' skills and capacities, UI layout, and more. Flex consists of a set of backend services that are hosted on Twilio's cloud, and a React-based frontend that can be hosted on your own infrastructure and used to augment existing on-premise technology with cloud-based functionality.
The fastest way to try out Flex is to create a new project from the Twilio Console and access Flex at flex.twilio.com.