Flex Insights

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Info

Please note that Flex Insights Historical Reporting is currently available as a Public Beta release. Some features are not yet implemented and others may be changed before the product is declared as Generally Available. Beta products are not covered by a Twilio SLA. Learn more about beta product support.

Twilio Flex Insights provides insight into conversations between agents and customers. Out-of-the-box and custom data views let you drill down from top-level KPIs to individual conversation segments. If you're interested in building custom views, you can learn more in the developer documentation.

Flex Insights also gives Team Leaders and Supervisors the ability to assess conversations and provide feedback on performance.