Conduct an SMS Survey with Twilio Studio
Running surveys can be a great way to get feedback from your customers and end-users. SMS surveys allow them to give that feedback on the go. In this tutorial, you'll look at how to build a Twilio Studio Flow that hooks into your application via REST API and conducts a brief SMS survey.
Before you get started, you'll need:
- A Twilio Account. If you are new to Twilio, create a free account . You can review the features and limitations of a free Twilio account here .
- A Twilio Phone Number. View instructions for purchasing a Twilio Phone Number here .
New to Twilio Studio? Before completing this tutorial, you should familiarize yourself with the mechanics of working with Studio by reviewing the Getting Started guide.
You'll start with a new Twilio Studio Flow. A Flow is an individual workflow you create to handle your use case. For example, in this case you're going to be creating an SMS Survey, which conditionally responds to an incoming message with another message. All the logic for this will exist in the Twilio Studio Flow you create.
To create a new Studio Flow:
- Log into your Twilio account and navigate to the Studio Dashboard .
- Click the Create a Flow button to create your first Studio Flow. If you already have some Studio Flows (awesome!), tap the + icon instead.
- Name your Flow. You can name your Flow anything you like; we're calling ours "Simple Survey".
-
Click Next to select a template. You'll see a few different templates you can use but you'll want a blank Canvas for this tutorial, so select Start from scratch on the template selection screen.
inbound.Bodyfrom the list. This will allow you to test the reply body of the message you receive in response to the first survey question.