Build a Chatbot with Twilio Studio

To complete this tutorial, you will need to complete the following prerequisites. You can skip ahead to Create your Flow if you've already completed these tasks.

• Sign up for a Twilio account — you can create a free account if you don't have one already.
• Purchase a Twilio phone number. Learn how to purchase a phone number with the Twilio documentation . Please note that the number purchasing process varies by region.
• Some familiarity with Twilio Functions .

You'll create a Twilio Studio Flow from Twilio's starter template in this tutorial. By the end, you'll understand how to construct a chatbot with minimal building blocks in place. You can also use the Messaging Chatbot template to begin with most of the pieces already in place.

1. Log into your Twilio account and navigate to the Studio Dashboard .
2. Click Create a flow .
3. A modal will display where you can name your flow — this tutorial will use "Barista Bot."
4. Select Next .
5. The modal will load several template options. Each template provides a different foundation of building blocks.
6. Select Start from scratch to follow along with the rest of this tutorial. You can also select Messaging Chatbot to start with most of the pieces already on your Canvas and connected to one another.

order_prompt

In the Widget's Message Body , add a friendly response that will be sent to the customer once your Flow is triggered — see the sample text below.

You can leave the remaining Widget fields empty or set to their default values and click Save .

Sample Message Body text:

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Welcome to our automated ordering system. Please reply with one of the following: latte, cappuccino, americano, cortado, or cold brew.

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