Get Started with Twilio Studio

Here are some of the key Studio terms that will help you as you get started:

The first step to use Studio is to create a Flow, which will represent the workflow that you want to build for your project.

To create a new Flow:

1. Log into your Twilio account in the Twilio Console
2. Navigate to the Studio Flows section in the Console

3. Click Create new Flow. Note that if you have already created a Flow before, you will see a view similar to the one below. Click the + icon underneath the Flows heading to create a new Flow.

   {{. Then, you will see a list of possible values to use as a variable. You can scroll down in the list until you find the variable you want to insert, or you can type the name of the variable you want.

   Below is a video demonstrating adding two variables into a Studio Flow. One is a variable containing Trigger data (which phone number sent the incoming message to start the Flow), and the second variable contains Widget data (what the user replied to the Send & Wait for Reply Widget).

   You can also build additional logic into Widgets using Liquid, such as if/else statements and for loops. The example below uses Liquid to check if a Flow contains a variable for the contact's first name (which could have been set earlier in the Flow) before trying to reference it. It then greets them with "Hello" and the contact's first name, if the first name is in the Flow's data. If it is not, it just says "Hello friend".

   
   

   _10

   {% if flow.data.first_name %}

   _10

   Hello {{flow.data.first_name}}

   _10

   {% else %}

   _10

   Hello friend

   _10

   {% endif %}

   
   

   Liquid is a powerful templating language. You can see the full list of tags and actions in the Liquid Template Language documentation.

   (warning)

   Warning

   Variable names will only show dropdown options/autocomplete when you are writing output tags ({{...}}). Variable names will not autocomplete inside logic tags ({% ... %}).

   (information)

   Info

   Liquid template variables can render up to 16KB strings max.

For more details on debugging your Flow, view the Studio troubleshooting guide.

Twilio Studio provides logs for each Studio Flow Execution. The logs contain helpful information about the Steps that a Flow runs and can provide information for debugging Flows that are not functioning as you intended.

You can see the Logs for a Studio Flow by clicking on "Logs" next to the Flow in the Console.

• Sometimes Executions become stuck for Inbound Calls. Review best practices to avoid stuck Executions .
• Infinite loops are possible! Studio has a built-in Step limit, so your Execution will end after 1,000 Steps. But be careful when creating loops over a set of Widgets. If you think you are in a loop, you can manually end an Execution via the Studio Logs .
• Flows are limited to a maximum of 1,000 Widgets.
• Execution of a Flow will be halted by Studio if the same Widget is executed 10 times in a row.
• Can't find your Flow in the dropdown when attaching it to a phone number? Learn how to connect the Flow manually .
• Review other common issues and troubleshooting tips here.

Once you feel comfortable navigating a Studio Flow and Studio Canvas, you're ready to start building! Here are some resources to help you as you build your project:

• Tutorials

  • Build a chatbot
  • Conduct a survey
  • Send appointment reminders
  • Build an Interactive Voice Response (IVR) menu
  • Build an SMS autoresponder
  • Forward calls
  • Post messages to Slack
  • Route inbound leads to the correct sales representative
• See a list of all Studio Widgets
• Learn more about Liquid template language

We can't wait to see what you build.