Messaging Insights Dashboards

Messaging Insights real-time dashboards afford you the capability to:

Visualize and analyze your application's messaging activities.
Identify and debug issues.
Optimize delivery.
Find areas to boost engagement with your end users.

This guide walks you through the basic functionality of the dashboards along with common usage examples. You can find the dashboards in the Twilio Console by navigating to Monitor > Insights > Messaging.

Drill down into your data with filters

You can use filters to narrow down your data across different dimensions throughout all of the Messaging Insights dashboards. These filters include:

Time range
Channel
Carrier
Country
Delivery Status
Messaging Service
Error Code
Subaccount
Twilio number
Used Scheduling

Use these filters to narrow down the range of messages to the one you care about for a given task.

to phone numbers.

Responses dashboard

When should I use it? This dashboard gives you a picture of how your end users are engaging with your messages. Catch spikes in rates of opt-outs or "help" messages to find places where your users are disengaging or need more information.