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Using Proxy with Channels
Proxy is able to bridge communications with more than just phone numbers. Channels can also be leveraged to reach more customers via messaging apps like WhatsApp and Facebook Messenger.
Let's say you are building a ride sharing application and you want to connect riders to customers. Some of the riders may prefer to use a messaging application over SMS. In order to do this we will need to set up one or more channels for use with Proxy.
The first step is to install the channel in the console. Follow the documentation for the channel that you have selected (e.g. WhatsApp, Facebook Messenger). Make sure to click "Use in Programmable SMS Inbound".
https://webhooks.twilio.com/v1/Accounts/ACXXXXXXXXXXXXXXXX/Proxy/KSXXXXXXXXXXXXX/Webhooks/Message